1. Q: Do you have a catalogue? Can you send me the catalogue to
have a check of all your products?
A: Yes , We have product catalogue . Please contact us on line or
send an Email to sending the catalogue.
2. Q: I need your price list of all your products, do you have a
price list ?
A: We do not have a price list of all of our products. Because we
have so many items,and it's impossible to mark all of their price
on a list. And the price are always changing because of the
producing cost. If you want to check any price of our products,
please feel free to contact us.We will send offer to you soon !
3. Q: I can't find the product on your catalogue, can you make this
product for me?
A: Our catalogue shows most of our products, but not all. So just
let us know what product do you need ,
and how many do you want . If we do not have it , we can also
design and make a new mould to produce it . For your reference,
making a ordinary mould will take about 35-45days.
4. Q : Can you make customized products and customized packing?
A: Yes. We made a lot of customized products for our customer
before .
And we made many moulds for our customers already .
About customized packing , we can put your Logo or other info on
the packing . There is no problem . Just have to point out that ,it
will cause some additional cost.
5. Q: Can you provide samples ? Are the samples free ?
A: Yes , we can provide samples. Normally, we provide 1-3pcs free samples for test or quality checking .
But you have to pay for the shipping cost . If you need many items,
or need more qty for each item,we will charge for the samples.
6. Q: What kind of payment do you accept ? Can I pay RMB ?
A: We accept T/T(Wire transfer), Western Union and Paypal. Please be sure that we can receive the same amount of the
Invoice. And you can pay money In RMB. No problem.
7. Q : What about your delivery time?
A: We have a lot of products in stock . We can send the stock
products in 3 work days.
If without stock , or stock is not enough, we will check the
delivery time with you.
8. Q : How to ship my order ? Is it safe?
A: For small package, we will send it by Express, tsuch as DHL,FedEx,,UPS,TNT,EMS. That's a Door to Door service .
For big packages, we will send them by Air or By sea. We will use good packing and ensure the safety.We will be
responsible to any product damage caused on delivery.
